Refund policy

Last updated: July 23, 2026

This Return and Refund Policy explains the conditions under which products purchased from Pro Clipper Depot may be returned, exchanged, or refunded.

Return Period

You may request a return within 14 calendar days after the date your order is marked as delivered.

Return requests submitted after the 14-day return period may not be accepted unless required by applicable law.

Return Eligibility

To qualify for a return, the product must:

Have been purchased directly from Pro Clipper Depot;
Be returned within the applicable return period;
Be unused, unaltered, and in resalable condition;
Include its original packaging, manuals, accessories, guards, charging equipment, and other included components;
Include the original proof of purchase or another method that allows us to verify the order; and
Receive return authorization from Pro Clipper Depot before being shipped back.

Do not send a product back before contacting us. Unauthorized returns may be delayed, refused, or returned to the sender.

Personal Grooming and Hygiene Products

Clippers, trimmers, shavers, blades, foil heads, and similar personal grooming products may come into direct contact with hair or skin.

For hygiene and safety reasons, products that have been used on a person or animal are not eligible for a buyer’s-remorse return.

Opening a package solely to inspect a product does not automatically make the product ineligible. However, the product must not have been operated on hair or skin and must remain complete, clean, undamaged, and suitable for resale.

This hygiene restriction does not limit your ability to contact us regarding an item that arrived damaged, defective, incorrect, or materially different from what was ordered.

Non-Returnable Items

The following items are not eligible for a buyer’s-remorse return:

Products that have been used on hair, skin, or an animal;
Products showing wear, damage, contamination, modification, or misuse;
Products missing original parts, accessories, packaging, manuals, or serial-number labels;
Replacement blades, foils, cutters, guards, or similar hygiene-sensitive accessories that have been opened or used;
Gift cards;
Products clearly identified as “Final Sale” before purchase; and
Products not purchased directly from Pro Clipper Depot.

Sale and Discounted Items

Products purchased at a sale or discounted price are generally eligible under this policy unless the product was clearly identified as Final Sale before purchase.

Final Sale Items

Items identified as Final Sale cannot be returned for buyer’s remorse.

Final Sale status does not prevent you from contacting us if the item arrived damaged, defective, incorrect, or materially different from the item ordered.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. Contact us as soon as possible if the product arrives damaged, appears defective, is missing components, or is not the product you ordered.

Please provide:

Your order number;
A description of the issue;
Clear photographs or video of the product;
Photographs of the packaging and shipping box;
A photograph of the shipping label, when available; and
The product model and serial number, when applicable.

Please retain the product and all original packaging while the request is being reviewed.

After reviewing the information, we may provide troubleshooting instructions, a prepaid return label, a replacement, an exchange, a refund, or another appropriate resolution.

Manufacturer Warranty

Some products may be eligible for warranty support administered by their manufacturer.

Manufacturer warranty eligibility, duration, exclusions, and required documentation are controlled by the applicable manufacturer and may vary by product, model, region, and purchase channel.

We do not guarantee manufacturer warranty coverage unless it is expressly stated on the applicable product page and supported by current documentation.

Please review our Warranty Policy for additional information.

How to Request a Return

To request a return, contact:

Email: support@proclipperdepot.com
Phone: +1 516 557-7812

Please include:

Your full name;
Your order number;
The product you wish to return;
The reason for the return; and
Photographs or video when the product is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return address.

Return Address

Approved returns are generally sent to:

Pro Clipper Depot
1957 Cynthia Ln
Merrick, NY 11566
United States

You must receive authorization before shipping a return. The return address or handling instructions may vary depending on the product and the reason for return.

Return Shipping Costs

Buyer’s-Remorse Returns

For an approved return caused by a change of mind, accidental order, preference, or another reason not caused by Pro Clipper Depot, the customer is responsible for the return shipping cost.

We recommend using a tracked and insured shipping service. Pro Clipper Depot is not responsible for buyer’s-remorse returns that are lost or damaged before reaching us.

Damaged, Defective, or Incorrect Items

If we confirm that the product arrived damaged, defective, incomplete, or incorrect, Pro Clipper Depot will provide an appropriate return method or prepaid return label when a return is required.

Restocking Fees

We do not charge a restocking fee for an approved return that fully complies with this policy.

A product that is used, damaged, incomplete, contaminated, modified, or otherwise ineligible may be refused and returned to the customer at the customer’s expense.

Original Shipping Charges

Original shipping charges are not refundable when an order is returned because of a change of mind, customer preference, accidental purchase, incorrect customer-provided address, or another reason not caused by Pro Clipper Depot.

Original standard shipping charges will be refunded when the return results from an error by Pro Clipper Depot or a confirmed damaged, defective, incomplete, or incorrect item.

Return Inspection

Returned products are inspected after delivery to our return location.

We will notify you whether the return has been approved or refused. Products that do not meet the eligibility requirements may be returned to the customer.

Refund Method and Timing

Approved refunds are issued to the original payment method unless another method is required by applicable law.

We normally process an approved refund within five business days after completing the return inspection.

Your bank, credit-card issuer, or payment provider may require additional time to post the refund. This additional processing period is controlled by the financial institution and commonly takes 5–10 business days.

Shipping and handling charges are refunded only when expressly stated in this policy or required by applicable law.

Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

Check the original payment account;
Contact your bank or credit-card issuer;
Allow the financial institution’s normal processing period; and
Contact us at support@proclipperdepot.com if the refund is still missing.

Exchanges

We do not guarantee direct exchanges.

The recommended procedure is:

Request a return for the original product.
Wait for the return request to be approved.
Place a separate order for the preferred size, color, or product.

A replacement product cannot be reserved while a return is in transit.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing, been assigned a shipping label, or been transferred to the carrier.

If an order has already shipped, the customer may request a return after delivery according to this policy.

Return Abuse and Fraud

We reserve the right to refuse a return involving suspected fraud, product substitution, altered serial numbers, counterfeit items, repeated policy abuse, or products not originally supplied by Pro Clipper Depot.

This provision does not limit any non-waivable rights available under applicable law.