Shipping policy

Last updated: July 23, 2026

This Shipping Policy explains where Pro Clipper Depot ships, how shipping charges are calculated, and the estimated time required to process and deliver an order.

Shipping Area

We currently ship to valid residential and commercial delivery addresses within the 48 contiguous United States.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
U.S. Minor Outlying Islands
APO, FPO, or DPO addresses
P.O. boxes where carrier delivery is unavailable
International destinations

Order Processing Time

Orders are normally processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.

Orders placed after 12:00 PM Eastern Time may begin processing on the following business day.

Processing time refers to the time required to verify, prepare, and package an order before it is transferred to the shipping carrier.

Shipping Rates

Our standard shipping rates are:

Orders below $100: $9.95 standard shipping
Orders of $100 or more: Free standard shipping

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before applicable taxes.

Shipping charges, when applicable, will be displayed during checkout before payment is completed.

Estimated Delivery Time

After an order has been dispatched, standard shipping normally takes 2–5 business days.

The total estimated delivery time, including processing and shipping, is approximately 3–7 business days.

Processing time: 1–2 business days
Transit time: 2–5 business days
Total estimated delivery time: 3–7 business days

Delivery estimates are not guaranteed arrival dates. Orders may occasionally be delayed because of severe weather, holidays, carrier disruptions, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another suitable carrier based on the delivery destination, package size, service availability, and other operational requirements.

We may select the most appropriate shipping carrier and service for each order.

Order Tracking

Once your order has shipped, a shipping confirmation email containing the available tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours after receiving the shipping confirmation for tracking information to update on the carrier’s website.

You may also check your shipment through our Track Order page.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully, including the street number, apartment or suite number, city, state, and ZIP code, before submitting your order.

Pro Clipper Depot is not responsible for delivery delays or failed deliveries caused by incomplete, incorrect, or outdated address information provided by the customer.

Address Changes

If you need to correct or change your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that a change can be completed after an order has entered processing or has already been transferred to the carrier.

Once an order has shipped, address changes may need to be requested directly through the carrier and may not always be available.

Multiple Packages

An order may occasionally be delivered in more than one package. Packages belonging to the same order may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Delivery Delays

Carrier delays can occur because of weather conditions, seasonal demand, holidays, transportation interruptions, local service disruptions, or other events outside our control.

If tracking information shows an unusual delay, please contact us so we can review the shipment information and assist where reasonably possible.

Marked as Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location, including side doors, porches, garages, mailrooms, and reception areas.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Allow one additional business day, as some carriers may scan a package before final delivery.
Contact the shipping carrier using the tracking number.

You should then contact Pro Clipper Depot with your order number and tracking information so we can review the matter.

A carrier investigation may be required before a replacement, refund, or other resolution can be considered.

Lost Packages

If a shipment appears to be lost in transit, contact us with your order number and tracking information.

We may need to open an investigation with the carrier. Carrier investigations and claim reviews can require additional processing time.

Any replacement, refund, or other resolution will depend on the circumstances of the shipment and the outcome of the carrier investigation.

Damaged Packages

If your package or product arrives damaged, contact us promptly after delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping box and packaging
A photograph of the shipping label, when available

Please keep all original packaging until your request has been reviewed, as the carrier may require photographs or inspection of the packaging.

Returned or Undeliverable Packages

A shipment may be returned to us because of an incorrect address, an incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package.

If a package is returned as undeliverable, we will contact the customer regarding the available options.

Additional shipping charges may apply if the customer requests reshipment because the original address was incorrect, incomplete, or undeliverable.

If a refund is approved instead of reshipment, any original shipping charge may be non-refundable unless the return resulted from an error by Pro Clipper Depot.